Welcome to DoorBlink (“DoorBlink”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DoorBlink mobile application, website, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you create an account or use our Services, we may collect:
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Billing Address
- Profile Photo (optional)
- Date of Birth (if required)
- Account Credentials
B. Location Information
DoorBlink collects location information to provide delivery services.
We may collect:
- Precise GPS Location
- Approximate Location
- Background Location (for delivery partners only while on active delivery)
Location information helps us:
- Show nearby stores
- Assign delivery partners
- Track deliveries
- Improve delivery accuracy
- Estimate delivery time
Users can disable location permissions, although some features may not function properly.
C. Device Information
We may collect:
- Device Model
- Device ID
- Operating System
- App Version
- IP Address
- Browser Type
- Crash Logs
- Device Language
- Time Zone
D. Order Information
We collect information related to orders including:
- Ordered Products
- Store Information
- Order Value
- Payment Method
- Delivery Notes
- Order History
E. Payment Information
Payments are processed through secure third-party payment gateways.
DoorBlink does not store:
- Credit Card Numbers
- Debit Card Numbers
- CVV Numbers
- UPI PIN
Payment processors may collect payment information according to their own privacy policies.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders
- Assign delivery partners
- Provide customer support
- Improve our Services
- Detect fraud
- Send order updates
- Send OTP verification
- Process refunds
- Improve delivery accuracy
- Comply with legal obligations
3. Notifications
We may send:
- Order Updates
- Delivery Status
- Promotional Offers
- Account Notifications
- Security Alerts
You can disable promotional notifications from your device settings.
4. How We Share Information
We may share information with:
Delivery Partners
To complete deliveries, we share:
- Customer Name
- Delivery Address
- Contact Number (where applicable)
- Order Details
Merchants
We share order details with stores to fulfill your order.
Payment Service Providers
Payment details are shared securely with authorized payment gateways.
Service Providers
We may share data with vendors who provide:
- Cloud Hosting
- SMS Services
- Email Services
- Analytics
- Customer Support
Legal Authorities
We may disclose information when required by law or to protect our legal rights.
5. Data Retention
We retain information:
- As long as your account remains active
- To comply with legal requirements
- To resolve disputes
- To prevent fraud
When no longer required, information is securely deleted or anonymized.
6. Data Security
We implement industry-standard security measures including:
- Encryption
- Secure Servers
- Access Controls
- Authentication
- Secure APIs
- Regular Security Monitoring
While we strive to protect your data, no system is completely secure.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Update your information
- Delete your account
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request a copy of your data
Requests may be submitted using the contact details below.
8. Children’s Privacy
DoorBlink is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to delete it.
9. Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services such as:
- Google Maps
- Firebase
- Razorpay/PhonePe/Other Payment Providers
- SMS Providers
These third parties have their own privacy policies, and we are not responsible for their practices.
10. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember preferences
- Improve performance
- Analyze traffic
- Enhance user experience
You may disable cookies through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting. Continued use of the Services constitutes acceptance of the updated Privacy Policy.
12. Consent
By using DoorBlink, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Google Play Data Safety Compliance
DoorBlink may collect and process the following categories of data to operate its services:
- Personal Information (Name, Phone Number, Email)
- Location (Precise and Approximate)
- Financial Information (Transaction details only; payment credentials are processed securely by third-party payment providers)
- App Activity (Orders, Search History, User Interactions)
- Device or Other Identifiers
- Crash Logs and Diagnostics
This information is used for account management, order fulfillment, customer support, fraud prevention, service improvement, analytics, and legal compliance. Sensitive payment credentials are not stored by DoorBlink. Data is transmitted securely using encryption where applicable and retained only for as long as necessary to provide services or meet legal obligations.